Salesforce - KASTECH

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Comprehensive Salesforce CRM solutions to enhance your customer experiences and drive business growth

Salesforce CRM has been one of the leading CRM software platforms helping large organizations as well as growing businesses for over 20 years. It not only addresses the different sales automation needs of a business organization but also offers a large number of integrations with various platforms and applications. Kastech brings to you a range of customized services to help you leverage the power of Salesforce CRM products so you can unlock the full potential of your business. Our Salesforce capabilities cover all Salesforce products/cloud platforms including Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Field Service, Revenue Cloud, Data Cloud, Experience Cloud, Commerce Cloud. We have a strong Salesforce Team that has experience in offering customized Salesforce CRM solutions to organizations from across industries. In addition to CRM solutions, we also offer strategic guidance and advisory services to help you deliver enhanced customer experiences and scale up your business.

Our Salesforce Capabilities

Consulting & Advisory Services

Kastech offers strategic guidance and advisory services for various Salesforce products and applications with an objective to maximize your ROI and business growth. Our advisory services cover the following:

Implementation Roadmap

We believe each business is unique, and hence would need a customized approach when it comes to Salesforce implementation. We perform a detailed assessment of your current business processes and outline the functionality and workflows you would need to align with the same while also looking forward to the changes in your business processes in future. We create a detailed roadmap for the Salesforce implementation based on industry best practices.

Risk Mitigation and Maximum ROI

Kastech Salesforce Subject Matter Experts are able to identify potential risks and challenges early on during your implementation planning and help you come up with effective risk mitigation strategies to ensure a successful and seamless implementation that aligns with your business needs.

Salesforce for Insights

Kastech Salesforce Subject Matter Experts guide you in leveraging the deployed Salesforce solution to gain powerful insights into your business operations for effective decision making. We help you unlock the full potential of your data with advanced real-time analytics and reporting functionality provided by Salesforce products.

Organizational Change Management and Enhanced User Adoption

Kastech advisory services for Salesforce implementation projects also include facilitating change management and enhanced user adoption. We work with you closely to design user training and engagement, organization wide communication plan, and the execution plan to support smooth transition to Salesforce and ensure your team is able to work with Salesforce effectively right from Day-1.

Implementation Services

Kastech offers end-to-end implementation services to get your Salesforce system up and running quickly to support your business operations and client interactions. Our implementation services cover all core Salesforce products:

Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Salesforce Field Service
Salesforce Revenue Cloud
Salesforce Data Cloud
Salesforce Experience Cloud
Salesforce Commerce Cloud

Kastech Salesforce implementation services include the following key elements:

Configuration aligning to your business needs

Kastech Salesforce implementation team ensures that the Salesforce product is configured to meet your unique business needs while also complying with the best practices.

Automating routine tasks and workflows

Our Salesforce implementation team helps you leverage the powerful Salesforce automation tools to bring in improved efficiencies by automating day-to-day tasks and streamlining the workflows.

Managing data more effectively

Our Salesforce implementation services focus on enabling organizations better manage their customer and sales data ensuring quick accessibility, improved data accuracy and seamless collaboration.

Delivering insights through advanced analytics

Our implementation services ensure that the deployed Salesforce solution and the built-in analytics provide valuable insights on data related to sales, marketing, and customer service activities and thus facilitate data-driven decisions for businesses to stay competitive.

Ensuring user-adoption from Day-1

Our implementation services heavily focus on conducting well-planned and well-designed user training sessions to ensure every employee/staff is well-versed on using the Salesforce system right from the Day-1. Additionally, we also help with organizational change management planning and execution to minimize resistance to change and support quick user adoption.

Managed Services

Kastech offers expert managed services to organizations for maintaining, supporting, and optimizing their deployed Salesforce systems to ensure these systems stay up-to-date with emerging capabilities, features and the best practices. With our managed services, organizations can focus on their core business activities, while we effectively manage their Salesforce systems. We offer the following portfolio of services as part of Salesforce Managed Services:

Functional and Technical Support

Helpdesk Support and Ticket Resolution

Proactive System Monitoring, Health Checks and Issue Resolution

Patch Management, Release Upgrades, and Compliance Updates

Enhancements, Optimization and Expansion of Salesforce capabilities

Custom Reports and Analytics

Incorporation of new Business Processes and Workflow

Implementation of Third-party Integrations

On-Demand User Training and Enablement

Why Choose Kastech as your Salesforce Vendor?

Kastech has the deep knowledge and expertise of leveraging Salesforce CRM products to drive business transformation.

Strong Team and Partners

Kastech has a strong team of Salesforce professionals and partners who come with years of experience working with Salesforce products and solutions to support business transformation and drive growth. Whether you need strategic advisory services or implementation assistance or building integrations or managed services for your deployed Salesforce solutions, Kastech has the team to offer all these services.

Multi-Industry Experience

Kastech Salesforce Team has been working with organizations from a diverse range of business verticals – manufacturing, retail, healthcare, banking, financial services and insurance (BFSI), IT, telecom, and so on.

Customer Centric

Kastech’s Salesforce practice is driven by a strong commitment to deliver customer-centric solutions and services. During implementation and software set-up, we customize Salesforce features and functionality to align with our customers’ specific business needs. We verify every functionality using customer-specific test cases and scenarios to ensure it fits their needs.

Global Teams

Kastech engages Salesforce Professionals from across the globe to bring in required competencies and skillset without compromising on the quality of the service delivery. Having global teams also ensure 24/7 support to our customers.